Terms of service

These terms apply to every shipment booked with Courier SOS ("we", "us"), whether through this website, by phone, on WhatsApp or through a business account. By booking a shipment or handing a parcel to our rider, you ("the sender") accept these terms. A signed business account agreement takes priority where it differs.

1. Our services

We provide same-day, overnight, cash on delivery (COD), cargo and international courier services in Pakistan. The services, cities and delivery times available may change. Delivery times we give are estimates, not guarantees.

2. Booking and consignment number

• Every shipment gets a consignment number (CN). Keep it for tracking and any claim.
• The sender must give complete and correct sender and receiver details, including address and phone number.
• We are not responsible for delays or failed delivery caused by wrong or incomplete details.

3. Packing

The sender must pack each shipment securely for normal handling and transport. We may refuse a shipment that is not packed properly. We are not liable for damage caused by poor or unsuitable packing.

4. Prohibited items

We do not carry:

• Cash, prize bonds, cheques and other negotiable instruments
• Gold, silver, jewellery, precious stones and watches of high value
• Arms, ammunition, explosives and fireworks
• Narcotics, controlled drugs and alcohol
• Flammable, toxic, corrosive, radioactive or otherwise hazardous materials
• Live animals, human remains and perishable food without prior agreement
• Counterfeit goods and anything prohibited or restricted by the laws of Pakistan

The sender is responsible for any loss, fine or damage caused by a prohibited item. We may open and inspect any shipment, and we may hand prohibited items to the authorities.

5. Rates and payment

• Charges are based on the actual or volumetric weight, whichever is higher, and on distance and service.
• Quoted rates exclude government taxes, which are added where they apply.
• One-off shipments are paid at booking. Business accounts are invoiced and paid on the agreed terms.
• Return, redelivery, storage and special handling may be charged extra.

6. Cash on delivery

• For COD shipments, we collect the amount stated by the sender from the receiver at delivery.
• We transfer collected amounts to the sender's nominated bank account on the schedule in the account agreement, after deducting our charges.
• If the receiver refuses or cannot pay, we return the shipment to the sender. Return charges apply.
• We do not accept responsibility for disputes between the sender and the receiver about the goods.

7. Delivery

• We deliver to the address on the booking. A signature or confirmation by any person at that address is proof of delivery.
• If delivery fails, we contact the receiver and try again. After repeated failed attempts, we return the shipment to the sender at the sender's cost.
• Shipments that cannot be delivered or returned, and are not claimed within 30 days, may be disposed of.

8. Liability

• Our liability for loss or damage is limited to the declared value of the shipment, up to the limit stated in the booking receipt or business account agreement, unless extra insurance was bought.
• We are not liable for indirect or consequential loss, including loss of profit, business or market.
• We are not liable for delays, or for loss or damage caused by prohibited items or poor packing.

9. Insurance

For valuable goods, the sender can ask for insurance at booking by declaring the value and paying the extra charge. Without it, the limits in section 8 apply.

10. Claims

Report damage within 7 days of delivery, and loss within 30 days of booking. Send your claimto info@couriersos.com.pk with the CN, photos and proof of value. We may not accept claims made after these periods.

11. Events outside our control

We are not liable for failure or delay caused by events outside our reasonable control, including natural disasters, floods, strikes, road closures, security situations, government action and network outages.

12. Governing law

These terms are governed by the laws of Pakistan. The courts at Lahore have jurisdiction over any dispute.

13. Changes

We may update these terms. The version on this page on the booking date applies to that shipment.

14. Contact

Courier SOS, Lahore, Pakistan. Phone and WhatsApp +92 336 4709151, email info@couriersos.com.pk.